How to fix My Andorid phone screen touch problem -itel, Samsung, Tecno, Infinix, etc

QuestionsCategory: Mobile/Tablet HelpHow to fix My Andorid phone screen touch problem -itel, Samsung, Tecno, Infinix, etc
celebobo asked 10 months ago

I want to know how I can fix my iTel phone screen touch problem. pls sir,my itel screen touch is not working again,can it be repaired and how much will it cost?

3 Answers
In-house Geek Staff answered 10 months ago

I will show you how you can diagnose and fix your Android device touch screen issue yourself without spending any money. Actually you can run the test yourself without taking it to a phone technician. Thank me later for showing you this 😉
How to diagonise your Android phone/Tablet Touchscreen issue
Follow the steps I will outline below to check if touchscreen fault on your Android phone or tablet is caused by a software issue or a hardware issue. Software fault is when one of the apps you installed or maybe a malware is affecting the the performance of your device including its touch capabilities.
If your phone pass this simple diagnosis, then the problem will be hardware which means that you will have to change the screen parts.
Here is what to do:
Dial either of these codes from your phone, one or two of them should work:

  1. *#0*#
  2. *#7353#

Now select the option/menu that says TOUCH (or any related term).
You will see a white screen with grids or small square boxes. With your finger, tap on all the grids/boxes or draw lines on them till they change from white to green.
If you successfully paint all the boxes green, then it means that your device’s touchscreen is working perfectly fine. The issues you may be experiencing should be due to a software problem.
To solve this problem, try the following:

  1. Take off the battery of phone and re-insert. If problem persists, proceed to step 2.
  2. Hard reset your phone. By hard restting your device, you will lose all the saved files in your phone. you will be left only with the factory default setting and a return to the original mobile drivers and installaation files on your device as set by the manufacturer. This should be able to fix your screen problem caused by a software defect. Click here to learn how you can hard reset your phone.

Here is a quick excerpt on how to hard reset your Android phone:
Many Android phone makers gives a specific guideline on this but in the absence of such, generally you:

1. Switch off the device
2. Hold the POWER key together with at least the down volume key to power the phone and start the resetting process.
3. A command-like window with sometimes a green text appears
4. Use the up/down volume keys to scroll screen and use the Power key to select.
5. Select WIPE DATA and the phone reboots after some few minutes to clear and reset your device memory.

What if the above didn’t work? Then its a Hardware issue!
If the software diagnosis didn’t help in solving the problem, that is if you couldn’t paint some of the boxes/grids green during the test, then its probably a hardware fault. You will have to change the parts.
I advice you take it to a technician this time, it shoulcost you from N1,500 to change the touch screen of your Android device.
Let me know if you need further help.

babajide oluwaseun answered 7 months ago

my itel phone 1502 is always off itself

In-house Geek Staff answered 7 months ago

Hello Babajide. I have answered a similar question as yours here. Please refer to it and I hope it will help you.

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